IT Help Desk Simulation & Knowledge Base Build
Categories
Skills
Project scope
What is the main goal for this project?
Project Summary:
The main goal of this project is to create a mock help desk support center with documentation for common issues. Participants will respond to simulated tickets and create a searchable knowledge base.
Project Summary:
The main goal of this project is to create a mock help desk support center with documentation for common issues. Participants will respond to simulated tickets and create a searchable knowledge base.
What tasks will learners need to complete to achieve the project goal?
Deliverables:
- Ticketing system setup and resolution log (e.g., using free tools like Spiceworks or Freshdesk)
- SOPs for hardware/software troubleshooting
- Internal knowledge base or FAQ guide for new IT hires
How will you support learners in completing the project?
- Access to Resources: Provide learners with access to relevant IT support systems, documentation, and tools necessary.
- Learners will connect directly with the employer for mentorship and supervision throughout the project.
Deliverables:
- Ticketing system setup and resolution log (e.g., using free tools like Spiceworks or Freshdesk)
- SOPs for hardware/software troubleshooting
- Internal knowledge base or FAQ guide for new IT hires
How will you support learners in completing the project?
- Access to Resources: Provide learners with access to relevant IT support systems, documentation, and tools necessary.
- Learners will connect directly with the employer for mentorship and supervision throughout the project.