Mary was instrumental in helping to refine our customer engagement techniques and strategies during her time with us. Mary engaged in a variety of customer outreach activities including cold calling, connecting with customers on social media, and communicating via email. She was responsible for tracking interactions and the customer journey in HubSpot. She responded to customer questions quickly and knowledgably. Mary has a great attitude and work ethic. She completed tasks diligently and with great attention to detail. Mary helped to communicate what was working, what could be improved, and she never hesitated to ask questions if she was unsure. Mary worked remotely from home and showed success working independently. Mary is professional, yet personable. I enjoyed working with her and I am confident that she would be successful in a variety of environments.