Workplace coaches are increasingly used to foster employee development. Coaching is distinct from training, in that it’s customized and focuses on the individual’s personal abilities to effect change and growth. This is a complement to workplace training, particularly for ongoing leadership development. In this project, students will develop a competency-based coaching plan for one of your team leaders/supervisory staff to help them resolve a workplace conflict situation. The student links your organization's goals with a specific outcome-based conflict resolution plan.

The final project deliverables could include:

• A guide to help understand the conflict resolution cycle
• A pre-meeting checklist that can be used by personnel to assess/uncover the needs of those involved in the conflict
• A mediation checklist and tip sheet (if needed)
• An agreement template to ensure that those involved with the conflict have a documented plan of action