- Location
- Hamilton, Ontario, Canada
- Bio
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Bishop Paul
Aspiring IT Professional | Problem Solver | Customer-Centric InnovatorI am an adaptable IT professional with over three years of experience in technical support, troubleshooting, and customer service. Currently pursuing a diploma in Software Technology, I specialize in resolving hardware, software, and network issues, improving workflows, and driving customer satisfaction.
Proficient in tools like Jira, SQL, and Microsoft 365, I bring strong technical skills, critical thinking, and effective communication to every role. Employers value my ability to adapt to new systems, thrive under pressure, and contribute to organizational success.
Key Skills & Certifications:
Troubleshooting hardware, software, and networks
Proficiency in Windows, MS Office, and Active Directory
Familiarity with cloud platforms (Azure, AWS) and ERP systems
CompTIA A+ and Network+ certifications (in progress)
I am eager to apply my expertise and problem-solving mindset to projects that make a real-world impact. Let’s connect to discuss how I can add value to your team. - Portals
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Toronto, Ontario, Canada
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- Categories
- Product management UX design Communications Information technology Software development
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Work experience
Customer Support Specialist
Onepipe.io
New York, New York, United States
October 2021 - December 2023
Provided IT support to 3,000+ users, ensuring smooth functioning of hardware and
software systems.
● Deployed and managed IT assets such as desktops, laptops.
● Resolved Level 1/2 support issues, including software installation, email
configuration, and printer troubleshooting.
● Monitored helpdesk tickets,
AIR PEACE Airline, Lagos, Nigeria (Client of OnePipe)
● Assisted with the purchasing, reversals and rescheduling process of airline
tickets for customers by vetting the situation using confluence and Jira
support systems to close, resolve and escalate tickets depending on each
customer's situation.
● Resolved software and network connectivity issues, including airline ticket
setup and troubleshooting in the event of failure to get a ticket.
● Assisted in deploying new ways to make faster reversals across banks with
separate Banking routing using in-house organizational frameworks.
Software Intern
Leanstack website hosting and domains
Lagos, Lagos, Nigeria
August 2020 - August 2022
Collaborated with cross-functional teams to ensure seamless deployment of enterprise software solutions.
Conducted comprehensive performance testing to evaluate system reliability, speed, and scalability, identifying potential bottlenecks or issues before deployment.
Documented testing results and provided actionable feedback to development teams to optimize system functionality.
Assisted in creating user manuals and training materials to ensure smooth user adoption post-deployment.
Monitored post-deployment performance to identify areas for improvement and ensure alignment with business objectives.