Led outreach initiatives by inviting professional connections, cross-promoting LinkedIn content across social media platforms, and ensuring timely responses to messages to maintain strong customer service standards.
Collaborated with team members to review performance regularly, share strategic insights, and plan future content initiatives effectively.
Monitored and analyzed LinkedIn engagement metrics, adapting content strategies based on performance data to optimize follower growth and interaction.

Worked with a software company developing innovative grading and task automation solutions for educators. Conducted interviews with 50 educators across all levels to identify key challenges, improving my communication and research skills. Designed and distributed surveys to over 80 teachers to gather primary data, informing product development. Compiled detailed weekly reports to present findings, ensuring alignment and data-driven decision-making.

Created social media content to highlight product offerings and increase engagement, collaborated with content creators and partnered with brands, driving a 20% increase in engagement on Instagram and TikTok within one month.
Developed engaging blog posts and a user-friendly FAQ section to enhance customer product knowledge and improve overall brand experience.
Facilitated weekly meetings with interns and the company owner to enhance communication, align strategies, and ensure brand consistency.

Trained ten new employees on customer service and product knowledge, utilising strategies such as the Three P’s of Approach to ensure effective onboarding and consistent service delivery.
Consistently exceeded sales quotas, exceeding the sales per hour targets, achieving upsell goals on shoe care products, and consistently meeting item-per-bill objectives.
Provided personalised and consistent customer service to each client, leading to consistently high ratings on company surveys and enhancing store customer service metrics.