• Demonstrated adaptability by working with varied document types with limited information, all while ensuring timely processing.
• Leveraged strong attention to detail when processing ~150 health forms per day (such as Injury Reports, Death Certificates, etc.), ensuring accuracy and completion ahead of schedule.
• Utilized clear communication capabilities when calling injured clients for more information, allowing for an efficient and compassionate approach.
• Aided in ensuring that over 99% of claims were registered within 3 business days, resulting in quicker results for clients

Developed personal system to identify potential clients and candidates from Western Canada and North-Eastern United States with use of MS Excel, aiding recruitment efforts of management.
• Utilized LinkedIn Recruiter and Indeed for Employers to analyze applicant’s resumes and short list candidates for recruitment, contributing to ~20 placements over 4 months.
• Communicated and collaborated frequently with management to ensure expectations were met, resulting in a return offer upon completion of the cooperative placement.

• Communicated clearly with coworkers and management, which developed and maintained high levels of customer service
• Implemented time-management skills during fast-paced operations, which ensured quick drive-thru and in-store service